Fairbanks Imports Services Center

I had my BMW serviced there and they found my oil drain plug was held together by loctite glue. They were able to repair the threading of the oil pan drain plug and installed a new drain plug. Very happy with the service.

Had my water pump gasket and water pump housing replaced during the beginning of last winter now that we are into summer months and are seeing warmer temperatures my car will not stop overheating I had it checked they did not properly reconnect my radiator in place and the fan motor no longer has wires to it because they got pulled out from hanging by the strengths of the wires and the hoses holding my radiator up this place had my car for 6 weeks to get this done and they couldn't double check their own work or tell me that there was a problem with the brackets, they will not provide an inspection with a service and I mean any service they do poor owrk they are a terrible shop if you have an import go somewhere else even a domestic vehicle dealership shop will do a better job than these people

Had a new to me car winterized there last February. No issues with the winterization but whoever did it unplugged the sensor for my adaptive cruise control and front end assist. They started the car before reconnecting it and so now I have neither. To get it fixed, I have to take it to the dealer in Anchorage. Tried to do that and they say it will cost me $600 + and it's not covered under the warranty. This is a cost I cannot afford. Their mechanics should know that they need to reconnect everything before starting the vehicle after performing a service. Kind of scared to take it there again if I need service. Not having these functions is really going to hurt my resale value, if I ever need to sell it.